Hospital Switchboard & Front Desk Specialist

Monadnock-Community-Hospital; Peterborough (NH); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Free gym membership

Growth opportunities

Job summary

Monadnock Community Hospital in Peterborough, NH is seeking a Switchboard Operator to serve as receptionist, managing calls, paging, and routing callers to the appropriate departments. This part-time role emphasizes excellent customer service and accurate information delivery.

The position requires a high school diploma and prior switchboard or customer service experience is preferred. Confidentiality and professionalism are essential in daily duties and interactions with patients, visitors, and

Qualifications

• High school diploma or equivalent.
• Experience as switchboard operator or in customer service preferred.
• Ability to multi-task and route calls accurately.
• Commitment to confidentiality and patient privacy.

Responsibilities

• Answer and manage incoming calls promptly and professionally.
• Assist with paging staff and relay urgent messages.
• Greet callers and direct to appropriate departments or personnel.
• Handle general inquiries and provide information on visiting hours and policies.
• Maintain confidentiality and discretion with sensitive information.
• Monitor emergency calls and act per protocols.
• Operate switchboard and transfer calls to extensions/voicemails.
• Perform clerical duties like filing and data entry.

Skills

Calm under pressure

Phone etiquette

Interpersonal skills

Office equipment familiarity

Experience in switchboard/customer svc

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Monadnock Community Hospital in Peterborough, NH is seeking a Switchboard Operator to serve as receptionist, managing calls, paging, and routing callers to the appropriate departments. This part-time role emphasizes excellent customer service and accurate information delivery.

The position requires a high school diploma and prior switchboard or customer service experience is preferred. Confidentiality and professionalism are essential in daily duties and interactions with patients, visitors, and