Medical Center Switchboard & Paging Specialist

Boston Medical Center; Brockton (MA); On-site; USD 22,000 - 33,000; Full time

Job summary

Boston Medical Center is seeking a Switchboard Operator to manage telephone and paging duties within the Communications Department. You will support staff, patients, and the public with a professional, courteous demeanor in a fast-paced setting.

The role requires a high school diploma or GED and prior experience handling a busy phone system. On-site schedule is 24 hours weekly, with Sunday–Tuesday 3:00pm–11:00pm, and competitive benefits are highlighted by the employer.

Qualifications

• High school diploma or GED preferred.
• Experience with heavy telephone usage in business or medical settings.
• Strong interpersonal and communication skills.

Responsibilities

• Answer, direct and log a high volume of calls using the Xtend/Meridian systems.
• Provide paging services and route calls to the correct staff or department.
• Maintain telephone logs, monitor alarms and assist during off-hours as needed.
• Deliver courteous, professional service to patients, staff and the public.

Skills

Telephone handling

Customer service

Interpersonal communication

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

Xtend system

Meridian system

Job description

Boston Medical Center is seeking a Switchboard Operator to manage telephone and paging duties within the Communications Department. You will support staff, patients, and the public with a professional, courteous demeanor in a fast-paced setting.

The role requires a high school diploma or GED and prior experience handling a busy phone system. On-site schedule is 24 hours weekly, with Sunday–Tuesday 3:00pm–11:00pm, and competitive benefits are highlighted by the employer.