Hospital Switchboard & Front Desk Specialist

Monadnock Community Hospital; Peterborough (NH); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Supportive team environment

Retirement savings plan

Job summary

Monadnock Community Hospital in Peterborough, NH seeks a Switchboard Operator to manage calls, pages, and front-desk duties with a focus on patient and staff support. You will route inquiries, provide information, and help maintain efficient hospital communications.

This part-time role emphasizes professionalism, confidentiality, and teamwork to ensure a positive patient and visitor experience across departments.

Qualifications

• High school diploma or equivalent; customer service or communications training is a plus.
• Prior switchboard or customer service experience preferred.
• Ability to maintain confidentiality and professionalism under pressure.

Responsibilities

• Answer and manage incoming calls promptly and professionally.
• Assist with paging staff and relay urgent messages.
• Greet callers and direct to appropriate departments.
• Provide basic information about hospital policies and visiting hours.
• Maintain confidentiality and handle sensitive information.
• Operate switchboard system and transfer calls.
• Perform clerical duties as required.
• Monitor and respond to emergency calls per established protocols.

Skills

Phone etiquette

Customer service

Interpersonal communication

Multitasking

Organizational skills

Emergency management

Confidentiality

Education

High School diploma or equivalent

Tools

Telephone systems

Microsoft Office

Electronic medical records (EMR)

Job description

Monadnock Community Hospital in Peterborough, NH seeks a Switchboard Operator to manage calls, pages, and front-desk duties with a focus on patient and staff support. You will route inquiries, provide information, and help maintain efficient hospital communications.

This part-time role emphasizes professionalism, confidentiality, and teamwork to ensure a positive patient and visitor experience across departments.