Medical Center Switchboard Operator & Dispatch

BMC Company 100; Brockton (MA); On-site; USD 22,000 - 33,000; Full time

Job summary

BMCHS seeks a Switchboard Operator to support the Communications department in a hospital setting. The role involves handling a high volume of calls, paging, on-call schedules, and patient/staff information requests with professionalism and courtesy.

Responsibilities include using the Xtend system, ensuring accurate data input, and maintaining logs while coordinating with medical staff and security during off-hours. A high school diploma or GED and customer service experience are preferred.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: 1 year in business or medical field with heavy telephone usage.
• Knowledge: Excellent interpersonal and communication skills; customer service is essential.

Responsibilities

• Provide superior customer service to internal and external clients, patients and staff.
• Operate computerized telephone/paging system (Xtend) and input data.
• Answer and direct a high volume of calls clearly, politely and professionally.
• Manage on-call schedules, pager beeper distribution, and log telephone/technical issues.
• Report telephone problems to Lead Technician and coordinate with staff during on-call shifts.
• Maintain confidentiality and security of all data; follow department policies.

Skills

Interpersonal skills

Clear speaking

Excellent grammar

Fast paced

Patience under pressure

Customer service

Education

High school diploma or GED

Job description

BMCHS seeks a Switchboard Operator to support the Communications department in a hospital setting. The role involves handling a high volume of calls, paging, on-call schedules, and patient/staff information requests with professionalism and courtesy.

Responsibilities include using the Xtend system, ensuring accurate data input, and maintaining logs while coordinating with medical staff and security during off-hours. A high school diploma or GED and customer service experience are preferred.