Switchboard PBX Operator

Fannin Surgicare; Manchester (NH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Tuition assistance

Employee discounts

Job summary

Catholic Medical Center in Manchester, NH is hiring a Switchboard PBX Operator to staff the Telecommunication Office. You will answer, assess, and route calls, support admissions and patient services, and help maintain a welcoming, secure environment.

The role requires high school diploma or GED and preferred 1 year of hospital switchboard experience. You will handle emergency notifications, use ARC Console Suite, and coordinate with security, facilities, and clinical staff.

Qualifications

• High School Graduate / GED required.
• 1 year hospital switchboard/communications experience preferred.

Responsibilities

• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Maintain a clean and organized workspace in the telecommunication office.
• Ensure confidentiality of employee, physician, and patient information.
• Operate ARC Console Suite to provide information and directions.
• Act as an informational resource regarding all departments and services.
• Answer all incoming calls from the general public, patients, physicians, and staff.
• Route calls to the appropriate location as directed by department guidelines.

Skills

Switchboard experience

Communication skills

Education

High School Diploma or GED

Job description

Do you want to join an organization that invests in you as a(an) Switchboard PBX Operator? At Catholic Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Schedule: Full Time Days, 40 hours per week, 7a-3p Monday-Friday with some holidays required

Job Summary and Qualifications

The Switchboard PBX Operator staffsthe Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and thegeneral public. This role requires a comprehensive knowledge of the hospital, its services, and personnel, ensuring efficient communication and a welcoming environment whilemaintainingsituational awareness and responding to emergency requests.

Operatetelecommunication systems to answer, assess, and route calls.

Respondto andmanage emergency requests and alarms.

Maintaina clean and organized workspace in the telecommunication office.

Ensure confidentiality of allemployee,physician, and patient information.

Operate ARC Console Suite to provide information and directions.

Act as an informational resourceregardingall departments and services.

Work with Admissions, Security, Valet Service, and Patient Transport Services.

Contact Environmental Services and Facilities for maintenance issues.

Answer all incoming calls from thegeneral public, patients, physicians, and staff.

Route calls to theappropriate locationas directed by department guidelines.

Utilizethe public address system for emergency notifications and routine announcements.

Assiststaff, physicians, and patients in placing outgoing calls.

Maintainawareness of changes to off-shift and on-call staff and physicians.

Monitor andtake actionwith security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products,Pelmac, Pinpoint/Help Alert,AiPhone, Call24).

Keep current of all Inter-department communications through department, and hospital-wide email, Shift Reports, Operator Notes in SharePoint, memos, hospital publications, and verbal report between shifts from colleagues.

Participatein assignedrolein disaster drills and other emergency situations.

Follow specific guidelines related to the Daily Shift Duties

What qualifications you will need:

• High School Graduate / GED required
• 1 yearhospital switchboard/communications experience preferred

Benefits

Catholic Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Shape the future of healthcare at Catholic Medical Center

Located in Manchester, NH, Catholic Medical Center is a 330-bed acute care hospital and Level III Trauma Center serving southern New Hampshire and northern Massachusetts. Home to the nationally recognized New England Heart & Vascular Institute and The Mom's Place-an innovative birthing center that pioneered couplet care-we're proud to lead in both advanced medicine and compassionate service.

As part of HCA Healthcare’s statewide network of Catholic Medical Center in Manchester, Portsmouth Regional Hospital, Frisbie Memorial Hospital in Rochester hospitals, three freestanding ERs, and over 70 care sites, you’ll join nearly 5,000 colleagues across New Hampshire who are committed to excellence, collaboration, and making a difference every day. At Catholic Medical Center, your work has purpose—and your potential has no limits.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Good people beget good people. - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.