Hospital Switchboard & Emergency Communications Specialist

Avera Health; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Health's Avera McKennan Hospital in Sioux Falls is seeking a dedicated communications specialist to manage the hospital switchboard, inbound and outbound calls, and alarms. The role supports directing the public and handling emergency codes while maintaining patient confidentiality and a professional demeanor.

You will work day/evening/weekend shifts, totaling 36 hours over two weeks, with a requirement for high school education or equivalent and reliable computer skills.

Qualifications

• High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.
• Visual acuity adequate to perform position duties and the ability to communicate effectively with others.
• Ability to hear, understand and distinguish speech and other sounds.

Responsibilities

• Handles large amounts of inbound and outbound calls in a timely manner.
• Identifies customer needs, clarifies information, researches, and provides solutions and/or alternatives.
• Follows communication scripts for various call scenarios, alarms, and emergency codes.
• Skillfully changes from one task to another without loss of efficiency or composure.
• Actively participates in efforts to support customer satisfaction and maintain quality.
• Effectively communicates with patience and understanding. Remains positive and professional in all internal and external interactions.
• Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information.
• Informs appropriate resource of any trouble lines reported by personnel.
• Must maintain a working knowledge of hospital switchboard, phone system, and associated programs.
• Assists with departmental operations during evenings, weekends, or other designated times as needed.

Skills

Strong communication skills

Customer service

Computer skills

Education

High School or GED Equivalency

Job description

Avera Health's Avera McKennan Hospital in Sioux Falls is seeking a dedicated communications specialist to manage the hospital switchboard, inbound and outbound calls, and alarms. The role supports directing the public and handling emergency codes while maintaining patient confidentiality and a professional demeanor.

You will work day/evening/weekend shifts, totaling 36 hours over two weeks, with a requirement for high school education or equivalent and reliable computer skills.