Hospital Switchboard Specialist (Evenings & Weekends)

Avera Health; Yankton (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Health is seeking a dedicated team member for our hospital switchboard and communications center in South Dakota. This evening/weekend role processes high volumes of calls, supports the public, and monitors alarms and codes to ensure patient safety and smooth operations.

You will be part of a multidisciplinary team, providing clear, calm communication and accurate information while maintaining confidentiality and professionalism at all times.

Qualifications

• Able to work the hours specified (evenings/weekends).
• Strong communication and listening skills to assist the public.
• Capacity to manage high call volume with accuracy and empathy.

Responsibilities

• Handle a high volume of inbound and outbound calls in a timely manner.
• Identify customer needs, clarify information, research, and provide solutions or alternatives.
• Follow scripts for call scenarios, alarms, and emergency codes.
• Communicate clearly, calmly, and professionally using the paging system for emergencies.
• Maintain knowledge of hospital switchboard, phone system, and related programs.
• Assist with departmental operations during evenings, weekends, or designated times.

Skills

Customer service

Communication

Education

High School or GED

Job description

Avera Health is seeking a dedicated team member for our hospital switchboard and communications center in South Dakota. This evening/weekend role processes high volumes of calls, supports the public, and monitors alarms and codes to ensure patient safety and smooth operations.

You will be part of a multidisciplinary team, providing clear, calm communication and accurate information while maintaining confidentiality and professionalism at all times.