Hospital Communications & Switchboard Operator

Avera McKennan; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Part time

Job summary

Avera McKennan Hospital is seeking a PRN Call Center Associate to handle inbound and outbound calls, direct the public, and support emergency communications. You will monitor paging systems, alarms, and video where applicable, while maintaining confidentiality and a patient-first attitude.

As part of a multidisciplinary team, you will communicate clearly, follow scripts, and adapt quickly to changing priorities, including weekend and holiday shifts.

Qualifications

• High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.
• Strong communication and confidentiality are essential.

Responsibilities

• Handles inbound and outbound calls with efficiency and courtesy.
• Directs the general public and screens calls according to procedures.
• Monitors alarms and paging systems and assists with emergency communications.
• Maintains knowledge of the hospital switchboard and related software.
• Supports department operations during evenings, weekends, or holidays as needed.

Skills

Communication skills

Teamwork

Confidentiality

Customer service

Education

High School or GED Equivalent

Job description

Avera McKennan Hospital is seeking a PRN Call Center Associate to handle inbound and outbound calls, direct the public, and support emergency communications. You will monitor paging systems, alarms, and video where applicable, while maintaining confidentiality and a patient-first attitude.

As part of a multidisciplinary team, you will communicate clearly, follow scripts, and adapt quickly to changing priorities, including weekend and holiday shifts.