Switchboard Operator | PRN varied shifts

Avera Health; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Part time

Job summary

Avera Health in Sioux Falls, SD is seeking a PRN call center professional to manage high volumes of inbound and outbound calls and direct the general public. The role requires clear communication, adherence to scripts, and the ability to handle emergencies using the hospital paging system.

Responsibilities include identifying customer needs, providing solutions, and maintaining confidentiality while supporting departmental operations during evenings and weekends as needed.

Qualifications

• Strong communication and active listening skills.
• Ability to follow scripts and handle multiple tasks.

Responsibilities

• Handle inbound and outbound calls in a timely manner.
• Identify customer needs and provide solutions or alternatives.
• Follow call scripts for various scenarios including alarms and codes.
• Maintain composure and switch between tasks without loss of efficiency.
• Support customer satisfaction and maintain quality in all interactions.
• Communicate clearly and professionally via overhead paging for emergencies and information.
• Maintain knowledge of hospital switchboard and phone system.
• Assist with departmental operations during evenings and weekends as needed.

Education

High School or GED Equivalent

Job description

Pay Range

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

• All shifts - as needed including weekends
• PRN as needed, no benefits

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for processing inbound and outbound calls, directing the general public, making overhead announcements, monitoring video surveillance, monitoring critical alarms, and processing emergency medical codes.

What you will do

• Handles large amounts of inbound and outbound calls in a timely manner.
• Identifies customer needs, clarifies information, researches, and provides solutions and/or alternatives.
• Follows communication scripts for various call scenarios, alarms, and emergency codes.
• Skillfully changes from one task to another without loss of efficiency or composure.
• Actively participates in efforts to support customer satisfaction and maintain quality.
• Effectively communicates with patience and understanding. Remains positive and professional in all internal and external interactions.
• Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information.
• Informs appropriate resource of any trouble lines reported by personnel.
• Must maintain a working knowledge of hospital switchboard, phone system, and associated programs.
• Assists with departmental operations during evenings, weekends, or other designated times as needed.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.