Healthcare Switchboard Operator — Handle Emergencies & Calls

Avera Health; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Part time

Job summary

Avera Health in Sioux Falls, SD is seeking a PRN call center professional to manage high volumes of inbound and outbound calls and direct the general public. The role requires clear communication, adherence to scripts, and the ability to handle emergencies using the hospital paging system.

Responsibilities include identifying customer needs, providing solutions, and maintaining confidentiality while supporting departmental operations during evenings and weekends as needed.

Qualifications

• Strong communication and active listening skills.
• Ability to follow scripts and handle multiple tasks.

Responsibilities

• Handle inbound and outbound calls in a timely manner.
• Identify customer needs and provide solutions or alternatives.
• Follow call scripts for various scenarios including alarms and codes.
• Maintain composure and switch between tasks without loss of efficiency.
• Support customer satisfaction and maintain quality in all interactions.
• Communicate clearly and professionally via overhead paging for emergencies and information.
• Maintain knowledge of hospital switchboard and phone system.
• Assist with departmental operations during evenings and weekends as needed.

Education

High School or GED Equivalent

Job description

Avera Health in Sioux Falls, SD is seeking a PRN call center professional to manage high volumes of inbound and outbound calls and direct the general public. The role requires clear communication, adherence to scripts, and the ability to handle emergencies using the hospital paging system.

Responsibilities include identifying customer needs, providing solutions, and maintaining confidentiality while supporting departmental operations during evenings and weekends as needed.