Hospital Switchboard & Communications Specialist

Abrazo Health; Phoenix (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

Abrazo Community Health Network is seeking a dependable switchboard operator to handle calls, relay messages, and coordinate with departments using a courteous, clear phone voice. Shift: Monday through Friday, 6:30 a.m. to 3 p.m.

The role focuses on prompt call routing, emergency response, and professional interaction with patients and staff. In our network facilities, you will support reliable communication and contribute to high-quality patient care across departments.

Qualifications

• High School Diploma or GED required.
• On the job training provided.
• Ability to react quickly and calmly to emergencies.

Responsibilities

• Operates the PBX and handles incoming and in-house call requests.
• Responds to emergency codes quickly and calmly with appropriate paging.
• Contacts patients for address updates as needed by Supervisor.
• Reviews updates in the communication book and memos.
• Inventories contents of the safe at shift start with a security guard present.
• Assigns loaner beepers and programs new beepers.
• Ensures courteous and professional dialogue with all customers.
• Other related tasks as assigned.

Skills

Emergency response

Interpersonal skills

Phone etiquette

Education

High School Diploma or GED

Job description

Abrazo Community Health Network is seeking a dependable switchboard operator to handle calls, relay messages, and coordinate with departments using a courteous, clear phone voice. Shift: Monday through Friday, 6:30 a.m. to 3 p.m.

The role focuses on prompt call routing, emergency response, and professional interaction with patients and staff. In our network facilities, you will support reliable communication and contribute to high-quality patient care across departments.