Healthcare Communications Dispatcher

Community Health Systems, Inc.; Fort Wayne (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Community Health Systems, Inc. seeks a Switchboard Operator to manage incoming and outgoing calls, route callers to the correct department, and dispatch to providers in a courteous, professional manner.

This role includes paging staff and rapid response teams, assisting with emergency communications, verifying demographic information, and maintaining accurate records of pages, alerts, and calls.

Qualifications

• 0-2 years of experience in customer service, call center or healthcare setting.
• 1-2 years of switchboard experience preferred.
• Proficient in operating switchboard or telecommunications equipment.

Responsibilities

• Answer all incoming calls promptly, greeting callers professionally and courteously, and route them to the appropriate department or individual based on evaluation of the caller's needs.
• Carry out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Act as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfer calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinate communication for emergency codes and disasters, ensuring timely notifications to on‑call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long‑distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Switchboard operation

Verbal communication

Customer service

Call volume management

Job description

Community Health Systems, Inc. seeks a Switchboard Operator to manage incoming and outgoing calls, route callers to the correct department, and dispatch to providers in a courteous, professional manner.

This role includes paging staff and rapid response teams, assisting with emergency communications, verifying demographic information, and maintaining accurate records of pages, alerts, and calls.