Patient Communications & Dispatch Specialist

Community Health Systems; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to departments and providers in a professional, courteous manner.

You will handle paging, assist with emergency communications, and ensure accurate information delivery to patients, staff, providers and external customers.

The role requires reliable attendance and adherence to hospital policies.

Qualifications

• 0-2 years of experience in customer service or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answer incoming calls promptly and route to the correct department.
• Paging procedures for employees, providers, and rapid response teams.
• Provide accurate information to patients, staff, providers and external customers.
• Transfer calls to the proper extension.
• Coordinate emergency codes and disasters notifications.
• Screens and verifies demographic information and maintains inpatient documentation.
• Maintain records of pages, notifications, and calls.

Skills

Switchboard operations

Verbal communication

Customer service

Attention to detail

Emergency communication

Tools

Telecommunications equipment

Job description

Community Health Systems is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to departments and providers in a professional, courteous manner.

You will handle paging, assist with emergency communications, and ensure accurate information delivery to patients, staff, providers and external customers.

The role requires reliable attendance and adherence to hospital policies.