Healthcare Switchboard & Dispatch Specialist

Community Health Systems, Inc.; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Switchboard Operator to manage incoming and outgoing calls, route calls, and assist with paging and emergency communications.

You will act as an information hub for patients, staff, providers, and external customers, ensuring courteous and accurate service. The role requires handling high call volumes, verifying information, and maintaining detailed records of pages and calls in accordance with facility protocols.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answer incoming calls promptly and route to the appropriate department or individual.
• Page staff and emergency responders as needed, including during emergencies.
• Provide accurate information to patients, staff, providers, and external customers.

Skills

Switchboard operation

Verbal communication

Call management

Organizational skills

Emergency communications

Job description

Community Health Systems, Inc. is seeking a Switchboard Operator to manage incoming and outgoing calls, route calls, and assist with paging and emergency communications.

You will act as an information hub for patients, staff, providers, and external customers, ensuring courteous and accurate service. The role requires handling high call volumes, verifying information, and maintaining detailed records of pages and calls in accordance with facility protocols.