Hospital Communications & Switchboard Specialist

Independence Health System; Latrobe (Westmoreland County); On-site; USD 32,000 - 48,000; Full time

Job summary

Independence Health System in Latrobe, PA seeks an Communications Specialist/Telecommunications Representative to handle switchboard tasks, patient and staff communications, and emergency code coordination. The role emphasizes confidentiality, accuracy, and a customer-focused mindset in a fast-paced health system environment.

Responsibilities include training new staff, maintaining paging devices, coordinating with departments, and using tools like PerfectServe and McKesson STAR to ensure

Qualifications

• High School Diploma or GED, or higher.
• Experience in customer service.
• Strong leadership, organization, independent thinking, judgment, and knowledge of nursing practice liability.
• Ability to communicate complex topics to diverse audiences.
• Proficient with Microsoft Office applications (Outlook, Excel).

Responsibilities

• Intercept internal and external calls with a customer-friendly approach.
• Maintain confidentiality and review/maintain department communication tools.
• Assist with training and development of new employees.
• Initiate emergency codes accurately using Lynx, paging, and Microsoft Office.
• Direct visitors and route calls to appropriate departments and staff.
• Provide call processing support to multiple departments and physicians.

Skills

Leadership

Organizational skills

Critical thinking

Judgment

Nursing liability knowledge

MS Office proficiency

Education

High School Diploma or GED

Job description

Independence Health System in Latrobe, PA seeks an Communications Specialist/Telecommunications Representative to handle switchboard tasks, patient and staff communications, and emergency code coordination. The role emphasizes confidentiality, accuracy, and a customer-focused mindset in a fast-paced health system environment.

Responsibilities include training new staff, maintaining paging devices, coordinating with departments, and using tools like PerfectServe and McKesson STAR to ensure