Healthcare Switchboard Operator – Patient Communications

Penn Medicine, University of Pennsylvania Health System; Doylestown (Bucks County); On-site; USD 24,796 - 30,307; Full time

Job summary

Penn Medicine is seeking a dedicated Switchboard Operator to manage the hospital telephone system and deliver high-quality service to patients and staff. You will respond to calls, route inquiries, and support emergency communications with calm professionalism.

Responsibilities include documenting information, paging on-call personnel, and maintaining EPIC encounters, while training new staff and adapting to evolving procedures in a fast-paced healthcare setting.

Qualifications

• HS diploma or GED is required; healthcare customer service experience preferred.
• One to two years computer experience and prior switchboard exposure preferred.
• Customer service experience in a healthcare environment is a plus.

Responsibilities

• Answer and route all incoming calls per department guidelines.
• Notify appropriate personnel and escalate emergencies per protocol.
• Obtain and document caller information to resolve inquiries.
• Page on-call staff and organize departmental on-call schedules.
• Maintain EPIC telephone encounters and update contact directories.
• Assist physicians and staff with long-distance calls and admin tasks.
• Train new employees for switchboard duties and stay adaptable to changes.

Skills

Customer service

Switchboard experience

Communication skills

Education

HS Diploma or GED

Tools

EPIC

Job description

Penn Medicine is seeking a dedicated Switchboard Operator to manage the hospital telephone system and deliver high-quality service to patients and staff. You will respond to calls, route inquiries, and support emergency communications with calm professionalism.

Responsibilities include documenting information, paging on-call personnel, and maintaining EPIC encounters, while training new staff and adapting to evolving procedures in a fast-paced healthcare setting.