Hospital Switchboard & Emergency Communications Operator

WellSpan Health; Lebanon (Lebanon County); On-site; USD 36,000 - 48,000; Full time

Job summary

WellSpan Health in Lebanon, PA seeks a dedicated Communications Operator to manage hospital telephone systems, route calls, and support emergency response. You will log messages, coordinate with departments, and ensure reliable paging and on-call communication.

The role emphasizes customer service and accurate information flow for patient care. Ideal candidates will have a high school diploma or GED, strong verbal and interpersonal skills, and basic computer knowledge.

Qualifications

• Excellent interpersonal/communications skills.
• Above average verbal skill is required to communicate with the public.
• Required knowledge of basic computer skills.

Responsibilities

• Answers incoming calls promptly, efficiently, and professionally while providing excellent customer service to all internal and external callers.
• Screens and routes calls accurately to appropriate departments, staff, or patient locations.
• Provides general hospital information and assists callers with inquiries.
• Facilitates communication between patients, visitors, and hospital staff.
• Addresses routine service concerns and escalates issues as appropriate.
• Initiates and announces hospital emergency codes following established protocols.
• Notifies and coordinates communication with appropriate personnel during urgent and critical situations.
• Maintains accurate logs and documentation of all emergency communications.
• Manages paging systems and communication tools to ensure accurate and timely message delivery.
• Maintains and utilizes hospital on-call schedules in accordance with established procedures.
• Contacts on-call hospital staff as needed to support patient care and hospital operations.
• Monitors switchboard, paging, and communication systems to ensure proper functionality at all times.
• Identifies system or equipment issues and escalates for resolution as appropriate.
• Monitors and supports communication related to safety systems, alarms, and security processes in accordance with hospital protocols.
• Assists with communication needs during security-related events and facility operations.
• Maintains accurate records of calls, messages, and critical events.
• Ensures clear, accurate, and comprehensive communication of updates, issues, and critical information during shift transitions to maintain operational continuity.
• Performs first-level troubleshooting and support for communication devices, paging systems, and related technologies.

Skills

Interpersonal communication

Verbal communication

Computer skills

Education

High School Diploma or GED

Job description

WellSpan Health in Lebanon, PA seeks a dedicated Communications Operator to manage hospital telephone systems, route calls, and support emergency response. You will log messages, coordinate with departments, and ensure reliable paging and on-call communication.

The role emphasizes customer service and accurate information flow for patient care. Ideal candidates will have a high school diploma or GED, strong verbal and interpersonal skills, and basic computer knowledge.