Hospital Switchboard & Communications Specialist

Capital Health System, Inc.; Hopewell (VA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Retirement plan

Disability benefits

Sick time off

Employee assistance program

Job summary

Capital Health is seeking a dependable Switchboard Operator to manage the hospital’s telephone system, route internal and external calls, and support emergency codes in accordance with policy. You will use scripts, transfer calls, operate overhead paging, and coordinate interpreter services and on-call staff.

A high school diploma and six months of customer service experience are required; fluency in English a must.

Qualifications

• High school diploma or equivalency.
• Six months previous customer service experience utilizing voice communication over the telephone.
• Clear communication skills. Fluent in English. Must be able to exchange accurate information.
• Formal customer service training preferred.

Responsibilities

• Use established scripts in answering and processing calls.
• Transfers internal calls successfully within established time frame of request.
• Routes calls to requested destinations within established time frame.
• Places callers on hold as required without call termination.
• Operate overhead paging as needed within the assigned guidelines.
• Utilizes internal and external pagers to notify appropriate personnel within established time frame.

Skills

Customer service

Clear communication

Fluent English

Phone system

Education

High school diploma

Tools

Switchboard

Job description

Capital Health is seeking a dependable Switchboard Operator to manage the hospital’s telephone system, route internal and external calls, and support emergency codes in accordance with policy. You will use scripts, transfer calls, operate overhead paging, and coordinate interpreter services and on-call staff.

A high school diploma and six months of customer service experience are required; fluency in English a must.