Hospital Communications Specialist

MercyOne Medical Group; Des Moines (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

MercyOne Medical Group in Des Moines, IA is seeking a part-time Communications Clerk to operate telecommunication terminal and provide information, with rotating shift responsibilities across hospital departments. You will answer calls, page via PA system, direct patients and visitors, maintain confidentiality, assist Mail Services, and support emergency procedures when needed.

The role requires a high school diploma or GED, prior public-facing experience by phone or in person, basic math

Qualifications

• High school diploma or GED required.
• Previous experience with the public via phone or in person.
• Must have basic math skills including calculating and monetary exchanges.

Responsibilities

• Answers calls quickly and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights – Verify patient discharge for Mail Services.
• Assigned Communication Rep is trained for complete Mail Services back-up.

Skills

Public interaction

Phone handling

Education

High school diploma or GED

Job description

MercyOne Medical Group in Des Moines, IA is seeking a part-time Communications Clerk to operate telecommunication terminal and provide information, with rotating shift responsibilities across hospital departments. You will answer calls, page via PA system, direct patients and visitors, maintain confidentiality, assist Mail Services, and support emergency procedures when needed.

The role requires a high school diploma or GED, prior public-facing experience by phone or in person, basic math