Evening Nursing Unit Administrative Clerk

IHA; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

MercyOne Des Moines Medical Center is seeking a Department Support Assistant to perform clerical duties on the nursing unit, answer multi-line phones, greet visitors, and coordinate communications with hospital departments during the evening shift. The role supports EHR usage, patient care coordination, and regulatory documentation while maintaining a safe, organized work environment.

The position requires at least 16 years of age and will involve computer applications including Electronic

Qualifications

• Performs clerical duties for the nursing unit by maintaining charts; answering multi-line phones; greeting and assisting customers in a friendly and timely manner; and sorting and distributing mail.
• Utilizes computer applications (Electronic Health Records, etc.) and communication technologies (Teletracking, Vocera, Hillrohm System, etc.) effectively.
• Communicates patient information or department needs such as dietary, environmental services, and all Information Technology issues.
• Maintains a safe, neat, and organized work environment by ordering and stocking supplies, forms, and equipment as necessary. Identifies and reports problems with supplies or equipment; enters repair requests; and conducts environmental rounding.
• Prepare documents and records in compliance with regulatory requirements.
• Demonstrates work practices consistent with safety, security, and infection control policies, including adhering to the Safe Medication Handling protocol for both delivery and removal of medications.
• Conducts auditing of records, data, and transactions per unit management team request.
• Maintains meeting room schedules.
• Other duties as needed and assigned by the manager.

Skills

Clerical duties

Phone handling

Customer service

Communication

Tools

Electronic Health Records

Teletracking

Vocera

Hillrohm System

Job description

MercyOne Des Moines Medical Center is seeking a Department Support Assistant to perform clerical duties on the nursing unit, answer multi-line phones, greet visitors, and coordinate communications with hospital departments during the evening shift. The role supports EHR usage, patient care coordination, and regulatory documentation while maintaining a safe, organized work environment.

The position requires at least 16 years of age and will involve computer applications including Electronic