Communications Lead — Hospital Switchboard

Trinity Health; Des Moines (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

Mercy Medical Center is seeking a full-time Telecommunication Operator in Des Moines, IA. This role operates the switchboard and provides information to patients, visitors and staff, while ensuring confidentiality.

Responsibilities include leading shifts, training new hires, routing calls, paging, guiding people to the correct areas, and assisting during emergencies while maintaining patient confidentiality.

Qualifications

• High school diploma or GED required.
• Previous experience with the public via phone or in person.
• Must have basic math skills including calculating and monetary exchanges.

Responsibilities

• Lead shift and ensure schedules are created in a timely manner.
• Answers calls quickly and routes to appropriate area.
• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services and when staffing is short.
• Nights –Verify patient discharge for Mail Services.

Job description

Mercy Medical Center is seeking a full-time Telecommunication Operator in Des Moines, IA. This role operates the switchboard and provides information to patients, visitors and staff, while ensuring confidentiality.

Responsibilities include leading shifts, training new hires, routing calls, paging, guiding people to the correct areas, and assisting during emergencies while maintaining patient confidentiality.