Hospital Communications Specialist

Trinity Health; Mason City (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

Mercy Medical Center – North Iowa, part of Trinity Health, seeks a Communications Clerk to operate the hospital switchboard, provide courteous information, and route calls for physicians, staff, and visitors.

The role requires accuracy, prompt communication, and knowledge of paging/alert systems. You will manage on-call schedules, respond to emergencies, and support daily operations while upholding patient privacy and professional standards.

Qualifications

• High school diploma or equivalent required; business coursework preferred.
• Experience with switchboard operations is preferred.
• Strong communication and confidentiality are essential.

Responsibilities

• Answer phones and direct calls courteously to proper locations.
• Operate paging and alert systems for providers and staff.
• Maintain on-call scheduling and update schedules online.
• Assist with emergency procedures and code announcements.
• Support department meetings and adhere to safety policies.

Skills

Switchboard operations

Computer operations

Keyboarding

Voice modulation

Problem solving

Confidentiality

Flex schedule

Education

High school diploma or equivalent

Business College courses preferred

Tools

Zetron Paging System

Smartsheet On-Call Scheduling

Informacast

Spok

Intercom

Job description

Mercy Medical Center – North Iowa, part of Trinity Health, seeks a Communications Clerk to operate the hospital switchboard, provide courteous information, and route calls for physicians, staff, and visitors.

The role requires accuracy, prompt communication, and knowledge of paging/alert systems. You will manage on-call schedules, respond to emergencies, and support daily operations while upholding patient privacy and professional standards.