Hospital Communications & Paging Specialist

Greater Baltimore Medical Center, Inc.; United States; On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Free parking

Monthly bus pass subsidy

Onsite fitness center

Tuition assistance

Comprehensive health coverage

Job summary

GBMC HealthCare is seeking a patient-focused switchboard operator to answer, screen, and route calls and support after-hours physician practices. You will handle clinical codes and emergencies per established protocols, paging on-call providers and notifying proper departments for issues with pager or telephone equipment.

The role requires a high school diploma and 1 year of customer service in health care, with preferred 1 year of switchboard experience.

Qualifications

• High school diploma required.
• 1 year customer service experience in health care preferred.
• 1 year switchboard experience preferred.

Responsibilities

• Acknowledge and process calls quickly and efficiently.
• Operate hospital paging systems and implement translation changes.
• Execute emergency procedures and report repair needs when necessary.
• Provide information to hospital personnel.
• Monitor and control station user features.
• Maintain accurate logs, directories, and patient telephone service records.
• Keep records of traffic and unusual events.
• Answer Help Desk calls after hours and open tickets.
• Page MIS on-call personnel and reset Meditech passwords.

Skills

Communication

Calm under pressure

Emergency handling

Tact and diplomacy

Education

High school diploma

Job description

GBMC HealthCare is seeking a patient-focused switchboard operator to answer, screen, and route calls and support after-hours physician practices. You will handle clinical codes and emergencies per established protocols, paging on-call providers and notifying proper departments for issues with pager or telephone equipment.

The role requires a high school diploma and 1 year of customer service in health care, with preferred 1 year of switchboard experience.