Hospital Communications & On-Call Help Desk Operator

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 24,000 - 33,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) is seeking a dedicated customer service associate to answer, screen, and route calls under direct supervision. The role supports after-hours physician practices, handles paging for on-call providers, and ensures alerts reach the appropriate teams.

The position requires a high school diploma and one year of healthcare-adjacent customer service experience. Candidate will monitor alarms, process clinical codes, and maintain accurate records across various

Qualifications

• High school diploma or equivalent.
• },
• One year of customer service experience, preferably in health care.
• },
• Strong oral and written communication skills.
• },
• Ability to handle emergencies calmly and efficiently.

Responsibilities

• Acknowledges and processes calls quickly and efficiently.
• },
• Operates hospital paging systems and handles translation changes.
• },
• Executes emergency procedures and reports necessary repairs.
• },
• Provides information to hospital personnel.
• },
• Maintains records and logs for traffic and unusual events.
• },
• Answers Help Desk calls after hours and opens tickets.
• },
• Resets Meditech passwords and pages MIS on-call personnel.

Skills

Oral communication

Written communication

Emergency handling

Work under pressure

Tact and diplomacy

Education

High school diploma or equivalent

Job description

Greater Baltimore Medical Center (GBMC) is seeking a dedicated customer service associate to answer, screen, and route calls under direct supervision. The role supports after-hours physician practices, handles paging for on-call providers, and ensures alerts reach the appropriate teams.

The position requires a high school diploma and one year of healthcare-adjacent customer service experience. Candidate will monitor alarms, process clinical codes, and maintain accurate records across various