Hospital Switchboard Operator — Emergency Communications Pro

SGMC; Valdosta (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Low Healthcare Insurance Premiums

401(k) with employer match

Paid Time Off

Employee discounts

Company paid life insurance

Short-Term and Long-Term Disability

Tuition Reimbursement

On-the-job training and skills develop

Opportunities for growth and advanced

Employee Assistance Program

Job summary

SGMC Health in Georgia seeks a Switchboard Operator to manage high-volume calls, screen and transfer to patients, departments, staff, or physicians, while maintaining emergency codes and on-call schedules. This on-site role is part of Hospitality Services and is full-time with varied hours.

The position requires a high school diploma and at least two years of secretarial experience, plus strong typing, communication, problem-solving, and multitasking abilities. HIPAA compliance is essential.

Qualifications

• High School diploma or equivalent required.
• Minimum two years secretarial or switchboard experience.
• Ability to protect patient privacy under HIPAA regulations.

Responsibilities

• Receive, screen, and transfer high-volume calls to patients, departments, staff, or physicians in a professional manner.
• Maintain an accurate database of emergency codes and call codes via overhead paging systems.
• Manage on-call schedules and contact database; page on-call physicians as needed.
• Serve as an answering service for physicians, departments, and Hospice; monitor alarms and related systems.
• Communicate emergency/disaster information and protect confidential information within hospital systems.

Skills

Typing 35 wpm

Multitasking

Excellent communication

Problem solving

HIPAA/privacy awareness

Team collaboration

Education

High School Diploma

Tools

PBX switchboard

Multi-line phone system

Job description

SGMC Health in Georgia seeks a Switchboard Operator to manage high-volume calls, screen and transfer to patients, departments, staff, or physicians, while maintaining emergency codes and on-call schedules. This on-site role is part of Hospitality Services and is full-time with varied hours.

The position requires a high school diploma and at least two years of secretarial experience, plus strong typing, communication, problem-solving, and multitasking abilities. HIPAA compliance is essential.