Medical Center Switchboard & Paging Specialist

Good Samaritan Medical Center; Brockton Heights (MA); On-site; USD 22,000 - 33,000; Full time

Job summary

Good Samaritan Medical Center is seeking a Switchboard Operator in the Communications department. The role handles telephone answering, paging, on-call scheduling, and security dispatch during off-hours, working Sunday through Tuesday, 3:00 pm–11:00 pm.

The job requires strong customer service skills and the ability to manage multiple tasks in a fast-paced hospital environment. Experience with medical center communications systems, excellent grammar, and professional interaction with staff and

Qualifications

• High school diploma or GED preferred.
• One year experience in a business or medical related field with heavy telephone usage.
• Customer service experience a must.
• Ideally will have performed telephone operator or call director duties.

Responsibilities

• Provides superior customer service to internal and external clients, customers, and patients.
• Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).
• Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.
• Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor Wandering System, issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems.
• Record and report telephone related problems to the Lead Technician.
• Ability to perform simultaneous tasks and exercise judgment under hectic circumstances.
• Process calls regarding Interpreter Services following established procedures.
• Respond to and process TDD calls.
• Act as Security Dispatch and Patient Information during off-hours.
• Recognize system problems and be familiar with back-up system and follow-up procedures.
• Work without direct supervision, adhere to policies, and maintain professional manner.
• Monitor all alarms and respond/report according to Medical Center procedures.

Skills

Customer service

Interpersonal skills

Clear communication

Grammar proficiency

Patience under pressure

Education

High school diploma or GED

Job description

Good Samaritan Medical Center is seeking a Switchboard Operator in the Communications department. The role handles telephone answering, paging, on-call scheduling, and security dispatch during off-hours, working Sunday through Tuesday, 3:00 pm–11:00 pm.

The job requires strong customer service skills and the ability to manage multiple tasks in a fast-paced hospital environment. Experience with medical center communications systems, excellent grammar, and professional interaction with staff and