Hospital Communications & Paging Specialist

Boston Medical Center; Baltimore (MD); On-site; USD 24,000 - 33,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD, is seeking a dedicated multi-tasking receptionist/switchboard operator to answer and route calls, manage hospital paging, and assist with emergency procedures. You will support after-hours physician practices and monitor various alarms to ensure timely responses.

Requirements include a high school diploma, one year in customer service (health care preferred), and calm, professional communication under pressure.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a customer service role, preferably in health care.
• 1 year switchboard experience preferred.

Responsibilities

• Acknowledges and processes calls quickly and efficiently.
• Operates Hospital paging systems and executes translation changes.
• Executes emergency procedures and reports repair needs as necessary.
• Provides information to hospital personnel and maintains records for traffic and unusual events.
• Answers Help Desk calls after hours and opens Helpdesk tickets.
• Pages MIS on call personnel and resets Meditech passwords.

Skills

Oral & written communication

Emergency handling

Work under pressure

Tact & diplomacy

Education

High school diploma or equivalent

Tools

Meditech

Job description

GBMC HealthCare in Baltimore, MD, is seeking a dedicated multi-tasking receptionist/switchboard operator to answer and route calls, manage hospital paging, and assist with emergency procedures. You will support after-hours physician practices and monitor various alarms to ensure timely responses.

Requirements include a high school diploma, one year in customer service (health care preferred), and calm, professional communication under pressure.