Hospital Paging & Helpdesk Operator

Boston Medical Center; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive salary and generous PTO

Free parking

Monthly bus pass subsidy

Onsite fitness center

Tuition assistance

Health, dental, and vision

Retirement savings plan

Job summary

GBMC HealthCare in Towson, MD is seeking a patient access/Help Desk operator responsible for answering, screening, and routing calls, paging on-call providers, and processing clinical codes and hospital emergencies according to protocol.

Under direct supervision, the role requires a high school diploma, 1 year customer service experience in healthcare, and switchboard experience. Strong communication, composure under pressure, tact and diplomacy are essential for this position.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience, preferably in health care.
• One year switchboard experience preferred.

Responsibilities

• Acknowledges and processes calls quickly and efficiently.
• Operates Hospital paging systems and executes translation changes.
• Executes emergency procedures, evaluates repair problems, determines appropriate actions and reports if necessary.
• Provides pertinent information to various personnel within the Hospital.
• Monitors and controls various station user features.
• Maintains accurate information in numerous forms, such as reference material, directory listings, equipment and communications logs, and patient telephone service records.
• Maintains various records pertaining to traffic and unusual happenings.
• Answers Help Desk Calls after hours
• Opens Helpdesk tickets
• Pages MIS On call Person
• Resets Meditech passwords

Skills

Oral communication

Written communication

Emergency handling

Tact and diplomacy

Education

High school diploma

Job description

GBMC HealthCare in Towson, MD is seeking a patient access/Help Desk operator responsible for answering, screening, and routing calls, paging on-call providers, and processing clinical codes and hospital emergencies according to protocol.

Under direct supervision, the role requires a high school diploma, 1 year customer service experience in healthcare, and switchboard experience. Strong communication, composure under pressure, tact and diplomacy are essential for this position.