Hospital Communications Specialist

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 24,000 - 33,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) in Baltimore, MD seeks an empathetic, detail‑oriented live answer specialist to handle incoming calls, screen and route emergencies, and support physician practices after hours.

Responsibilities include operating paging systems, documenting communications, and assisting with password resets and help desk tasks as needed. This role emphasizes GBMC values and patient safety, with a pay range aligned to hospital standards.

Qualifications

• High school diploma or equivalent.
• One year experience in a customer service position, preferably in health care.
• One year switchboard experience preferred.

Responsibilities

• Acknowledges and processes calls quickly and efficiently.
• Operates Hospital paging systems and executes translation changes.
• Executes emergency procedures, evaluates repair problems, determines actions.
• Provides pertinent information to various personnel within the Hospital.
• Monitors and controls various station user features.
• Maintains accurate information in records and logs (reference material, directory listings, equipment and communications logs).
• Answers Help Desk calls after hours and opens Helpdesk tickets.
• Pages MIS on-call personnel and resets Meditech passwords.

Skills

Communication

Emergency handling

Working under pressure

Tact and diplomacy

Education

High school diploma

Job description

Greater Baltimore Medical Center (GBMC) in Baltimore, MD seeks an empathetic, detail‑oriented live answer specialist to handle incoming calls, screen and route emergencies, and support physician practices after hours.

Responsibilities include operating paging systems, documenting communications, and assisting with password resets and help desk tasks as needed. This role emphasizes GBMC values and patient safety, with a pay range aligned to hospital standards.