Telephone Operator Supplemental

Boston Medical Center; Baltimore (MD); On-site; USD 24,000 - 33,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD, is seeking a dedicated multi-tasking receptionist/switchboard operator to answer and route calls, manage hospital paging, and assist with emergency procedures. You will support after-hours physician practices and monitor various alarms to ensure timely responses.

Requirements include a high school diploma, one year in customer service (health care preferred), and calm, professional communication under pressure.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a customer service role, preferably in health care.
• 1 year switchboard experience preferred.

Responsibilities

• Acknowledges and processes calls quickly and efficiently.
• Operates Hospital paging systems and executes translation changes.
• Executes emergency procedures and reports repair needs as necessary.
• Provides information to hospital personnel and maintains records for traffic and unusual events.
• Answers Help Desk calls after hours and opens Helpdesk tickets.
• Pages MIS on call personnel and resets Meditech passwords.

Skills

Oral & written communication

Emergency handling

Work under pressure

Tact & diplomacy

Education

High school diploma or equivalent

Tools

Meditech

Job description

Under direct supervision, is responsible for the answering, screening, and routing of all incoming, outgoing, and interoffice calls. Receives and processes clinical codes and hospital emergencies by notifying appropriate personnel, following established protocols and procedures. Answers after-hours calls for physician practices, paging on call providers as necessary. Receives concerns regarding pager and telephone equipment failures and notifies proper departments for resolution. Monitors alarms for maintenance and facilities.Education:High school diploma or equivalentLicensures/Certifications:N/AExperience:One-year experience in a customer service position, preferably in health careOne year switchboard experience preferredSkills:• Skill in oral and written communication.• Ability to handle emergency situations in a calm and efficient manner.• Ability to work under pressure with frequent interruptions.• Ability to exercise tact and diplomacy.Principal Duties and Responsibilities:• Acknowledges and processes calls quickly and efficiently.• Operates Hospital paging systems and executes translation changes.• Executes emergency procedures, evaluates repair problems, determines appropriate actions and reports if necessary.• Provides pertinent information to various personnel within the Hospital.• Monitors and controls various station user features.• Maintains accurate information in numerous forms, such as reference material, directory listings, equipment and communications logs, and patient telephone service records.• Maintains various records pertaining to traffic and unusual happenings.• Answers Help Desk Calls after hours• Opens Helpdesk tickets• Pages MIS On call Person• Resets Meditech passwordsAll roles must demonstrate GBMC Values:RespectI will treat everyone with courtesy. I will foster a healing environment.Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilitiesExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamworkI will be engaged and collaborative. I will keep people informed.Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorI will always act with honesty and integrity. I will protect the patient.Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range$17.24 - $23.91Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.