Hospital Communications & Paging Operator

GBMC HealthCare; Towson (MD); On-site; USD 23,000 - 33,000; Full time

Job summary

GBMC HealthCare in Towson, MD is seeking a patient-focused call center associate to support after-hours and routine clinical communications. You will answer and route calls, operate paging systems, handle emergencies, and keep accurate logs while upholding GBMC's values of Respect, Excellence, Accountability, Teamwork, Ethical Behavior and Results.

Ideal candidates have a HS diploma and at least one year in health-care customer service or switchboard experience, with strong communication and

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience, preferably in health care.
• One year switchboard experience preferred.

Responsibilities

• Acknowledges and processes calls quickly and efficiently.
• Operates Hospital paging systems and executes translation changes.
• Executes emergency procedures, evaluates repair problems, determines appropriate actions and reports if necessary.
• Provides pertinent information to various personnel within the Hospital.
• Monitors and controls various station user features.
• Maintains accurate information in numerous forms, such as reference material, directory listings, equipment and communications logs, and patient telephone service records.
• Maintains various records pertaining to traffic and unusual happenings.
• Answers Help Desk Calls after hours
• Opens Helpdesk tickets
• Pages MIS On call Person
• Resets Meditech passwords

Skills

Communication

Emergency response

Under pressure

Tact & diplomacy

Education

High school diploma or equivalent

Job description

GBMC HealthCare in Towson, MD is seeking a patient-focused call center associate to support after-hours and routine clinical communications. You will answer and route calls, operate paging systems, handle emergencies, and keep accurate logs while upholding GBMC's values of Respect, Excellence, Accountability, Teamwork, Ethical Behavior and Results.

Ideal candidates have a HS diploma and at least one year in health-care customer service or switchboard experience, with strong communication and