Hospice Care Team Administrative Specialist

Empath Health; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Paid time off

Job summary

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant in Boca Raton. This onsite, entry level role supports the care teams and ensures a seamless, empathetic experience for patients and families during one of life’s meaningful transitions.

The position runs Monday through Friday, 8:00 a.m.–4:30 p.m., with duties including clerical tasks, chart accuracy, coordination with disciplines, and census tracking with our electronic systems.

Qualifications

• Education and/or Experience: High school diploma or GED; minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.
• Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

Responsibilities

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser's Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Skills

Verbal communication

Written communication

Customer service

Documentation

Organization

Time management

Multi-tasking

Prioritization

MS Word

MS Excel

MS Outlook

Learning new software

Education

High school diploma

GED

2 years hospice admin experience

Tools

MS Word

MS Excel

MS Outlook

Job description

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant in Boca Raton. This onsite, entry level role supports the care teams and ensures a seamless, empathetic experience for patients and families during one of life’s meaningful transitions.

The position runs Monday through Friday, 8:00 a.m.–4:30 p.m., with duties including clerical tasks, chart accuracy, coordination with disciplines, and census tracking with our electronic systems.