Patient Experience Admin Assistant - Front Desk

Empath Health; Fort Lauderdale (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Trustbridge Hospice, a member of Empath Health, seeks an organized and friendly Care Team Assistant in Fort Lauderdale. This entry-level, full-time role is onsite, Monday through Friday, 8:00 a.m.–4:30 p.m., supporting the front desk and ensuring a compassionate experience for patients and families during a meaningful life transition.

The role requires a high school diploma or GED with at least 2 years of administrative experience in hospice or related field preferred, strong communication

Qualifications

• High school diploma or GED required.
• Two years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Strong computer knowledge in MS Word, Excel and Outlook, and the ability to learn additional software as needed.
• Medical terminology background preferred.

Responsibilities

• Perform administrative clerical duties for the team (filing, processing/entering and copying documents; handling timesheets and volunteer hours); distribute mail, faxes, and phone messages; maintain office and team supplies.
• Ensure accuracy of patient charts; distribute paperwork to disciplines and partners in a timely fashion.
• Collaborate with Team Leadership for weekly IDT meetings and related events; participate as assigned.
• Assist in tracking team census; monitor status changes, levels of care, admissions, discharges, and transfers; update care boards.
• Work with team members to cover patient care needs; handle phone requests calmly and professionally per agency guidelines.
• Communicate patient equipment needs to DME and maintain transaction records; coordinate DME removal as identified.

Skills

Verbal communication

Written communication

Documentation

Organizational skills

Time management

Multi-tasking

Prioritizing

MS Word

MS Excel

Outlook

Education

High school diploma or GED

2 years administrative experience in hospice or related field

Tools

MS Word

Excel

Outlook

Job description

Trustbridge Hospice, a member of Empath Health, seeks an organized and friendly Care Team Assistant in Fort Lauderdale. This entry-level, full-time role is onsite, Monday through Friday, 8:00 a.m.–4:30 p.m., supporting the front desk and ensuring a compassionate experience for patients and families during a meaningful life transition.

The role requires a high school diploma or GED with at least 2 years of administrative experience in hospice or related field preferred, strong communication