Field Home Warranty & Care Specialist

Lennar; San Marcos (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Lennar is seeking a Field Customer Care Representative to provide warranty and service support to Homeowners through hands-on evaluation and resolution of warranty concerns. This role focuses on in-field assessments, homesite visits, and coordinating with trade partners to ensure timely, quality resolutions.

You will conduct inspections, investigate issues, document findings, and prepare scopes of work while maintaining Lennar standards and safety guidelines.

Qualifications

• Minimum High School or GED; technical or construction training preferred.
• 2+ years in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and technical problem-solving.
• Excellent verbal and written communication skills.
• Ability to analyze issues, develop solutions, and manage multiple priorities effectively.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Ability to work flexible hours and travel regularly to homesites.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards.
• Manage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution.
• Communicate proactively and professionally with homeowners, trade partners, and internal teams.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Document findings, photos, and communications thoroughly in the CRM system for accurate case tracking and transparency.
• Prepare detailed scopes of work and oversee execution to meet quality and safety expectations.
• Troubleshoot and resolve minor construction issues on-site when feasible.
• Ensure compliance with Lennar’s warranty policies, building codes, and best practices during all evaluations.
• Maintain knowledge of community details, HOA guidelines, and local regulations relevant to homeowner concerns.
• Assist with New Home Celebrations, New Home Acceptance, and other assigned customer touchpoints.
• Participate in after-hours on-call rotation and expedite emergency repairs via virtual means as needed.
• Perform additional duties as assigned to support the overall success of the division.

Skills

Strong communication

Time management

Problem solving

Organization

Travel regularly

Education

High school diploma or GED

Tools

Microsoft Word

Excel

CRM platforms

Job description

Lennar is seeking a Field Customer Care Representative to provide warranty and service support to Homeowners through hands-on evaluation and resolution of warranty concerns. This role focuses on in-field assessments, homesite visits, and coordinating with trade partners to ensure timely, quality resolutions.

You will conduct inspections, investigate issues, document findings, and prepare scopes of work while maintaining Lennar standards and safety guidelines.