Homeowner Tech Support Specialist - Multitask & Resolve

Sun West Mortgage Company; Guaynabo (PR); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) program

Job summary

Sun West Direct is seeking individuals who learn quickly, multitask, and can convey technical information to homeowners. The role involves assessing customer needs, providing accurate information, and following up to ensure resolution.

Ideal candidates have strong verbal and written communication skills, attentive listening, and solid PC troubleshooting abilities. The position offers a supportive environment with benefits and a focus on customer satisfaction.

Qualifications

• Proven experience with listening and eliciting information effectively.
• Demonstrated excellent verbal and written communications skills.
• Strong PC skills including ability to troubleshoot common problems.

Responsibilities

• Ability to multi-task, prioritize, and manage time effectively
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
• Demonstrate excellence in internal/external customer service
• Excellent verbal and written communication
• Ability to comprehend and follow directions
• Strong attention to detail

Skills

Active listening

Verbal communication

Written communication

Time management

PC skills

Job description

Sun West Direct is seeking individuals who learn quickly, multitask, and can convey technical information to homeowners. The role involves assessing customer needs, providing accurate information, and following up to ensure resolution.

Ideal candidates have strong verbal and written communication skills, attentive listening, and solid PC troubleshooting abilities. The position offers a supportive environment with benefits and a focus on customer satisfaction.