Homeowner Experience Specialist

Daikin Comfort; Waller (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Ultipro is seeking a Homeowner Support Representative in the United States. This role serves as the mediator between customers and manufacturers, handling product registrations, coordinating onsite visits, and providing information on local dealers for Extended Service Agreements.

Responsibilities include handling inquiries via phone, email, and chat; addressing complaints through BBB and social channels; data entry and file maintenance; and collaborating with Technical Support and Warranty

Qualifications

• Excellent customer service skills and ability to diffuse negative situations.
• Strong communication and collaboration with team members and customers.
• Proficiency with MS Office: Outlook, Word, Excel, Access, PowerPoint; data management and presentations.

Responsibilities

• Provide excellent customer service via phones, email, and online chat with homeowners, distributors, and dealers.
• Respond promptly to correspondence via phone, mail, and email.
• Assist with complaints via social media, executives, and BBB.
• Coordinate with distributor technical representatives during site visits.
• Perform data entry, review, process, file and maintain documents.
• Identify and suggest process improvement opportunities.
• Escalate urgent matters to team lead or manager.
• Support cross functional teams such as Warranty.

Education

High School Diploma/GED

Tools

MS Office

Job description

Ultipro is seeking a Homeowner Support Representative in the United States. This role serves as the mediator between customers and manufacturers, handling product registrations, coordinating onsite visits, and providing information on local dealers for Extended Service Agreements.

Responsibilities include handling inquiries via phone, email, and chat; addressing complaints through BBB and social channels; data entry and file maintenance; and collaborating with Technical Support and Warranty