Remote Customer Service Specialist — Homeowners Support

Sun West Mortgage Company; Cerritos (CA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) program

Great work environment

Job summary

sun west direct is seeking a responsive customer service representative for remote full-time work. You will learn quickly, multitask, disseminate technical information to homeowners, and provide clear, accurate answers.

Key duties include listening to customers, identifying needs, resolving issues, and maintaining high client satisfaction with excellent verbal and written communication. Compensation ranges from $20.00 to $25.00 per hour plus health, dental, vision insurance and a 401(k) program.

Qualifications

• Proven experience with listening and eliciting information effectively.
• Demonstrated excellent verbal and written communications skills.
• Strong PC skills including ability to troubleshoot common problems.

Responsibilities

• Ability to multitask, prioritize, and manage time effectively.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information.
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Demonstrate excellence in internal/external customer service.
• Excellent verbal and written communication.
• Ability to comprehend and follow directions.
• Strong attention to detail.

Skills

Listening & eliciting info

Verbal & written communication

PC skills

Education

High School

Job description

Position Summary:

Location

Job Type

Experience

Education

Remote Full Time 1-4 Years High School

We are looking for people who learn quickly, multitask, have the ability to disseminate technical information and communicate it to homeowners.

Job Responsibilities:

• Ability to multitask, prioritize, and manage time effectively.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information.
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Demonstrate excellence in internal/external customer service.
• Excellent verbal and written communication.
• Ability to comprehend and follow directions.
• Strong attention to detail.

Pay: $20.00 to $25.00 per hour (based on prior work history and experience)

We offer an excellent salary and benefits package, including health, dental, vision insurance and a 401 (k) program. As well as a great work environment.

Requirements:

• Proven experience with listening and eliciting information effectively.
• Demonstrated excellent verbal and written communications skills.
• Strong PC skills including ability to troubleshoot common problems.

IF YOU ARE LOOKING TO MAKE A DIFFERENCE, THIS IS THE PLACE TO BE.