Residential Tech Support Specialist - Customer-Focused

TaskVerse; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health plans

HSA contributions

401(k) match

Disability insurance

Life insurance

AD&D

Paid time off

Paid holidays

Bereavement pay

Parental leave

Job summary

Visionary Communications LLC is seeking a friendly Technical Support Specialist - Residential to join its team in a full-time position. This role supports residential customers by resolving technical questions and service issues, with training to learn network details and support processes.

The candidate should have strong customer service and communication skills, and be comfortable navigating multiple systems while documenting interactions to ensure timely resolutions.

Qualifications

• Strong computer literacy and ability to learn new software, systems, and applications quickly.
• Familiarity with internet tools (email, browsers) and basic networking concepts.
• Excellent customer service and communication skills; patient and helpful demeanor.

Responsibilities

• Provide courteous residential technical support by phone and in person.
• Troubleshoot internet connectivity and related service issues.
• Document interactions, steps taken, and outcomes clearly in company systems.

Skills

Computer literacy

Willingness to learn

Networking concepts

Customer service

Communication skills

Detail-oriented

Job description

Visionary Communications LLC is seeking a friendly Technical Support Specialist - Residential to join its team in a full-time position. This role supports residential customers by resolving technical questions and service issues, with training to learn network details and support processes.

The candidate should have strong customer service and communication skills, and be comfortable navigating multiple systems while documenting interactions to ensure timely resolutions.