Customer Service Representative

Sun West Mortgage Company, Inc.; Texas; Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

401(k) program

Descripción de la vacante

Sun West Mortgage Company, Inc. is seeking a Customer Service Representative to support homeowners and customers throughout their mortgage experience.

The role requires a customer-focused, quick learner who can manage multiple priorities and clearly explain information related to mortgages. The ideal candidate will have 1–4 years of customer service experience, bilingual English proficiency, and strong verbal and written communication skills.

Formación

• High school diploma or equivalent.
• 1 to 4 years of customer service or related experience preferred.
• Bilingual or fluent English required.
• Strong verbal and written communication skills.
• Customer service focused with a professional and helpful approach.
• Strong listening skills and the ability to obtain and understand relevant information.
• Ability to explain information clearly to customers.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail.
• Ability to comprehend and follow directions.
• Strong PC and Microsoft Office skills.
• Ability to troubleshoot common computer-related issues.

Responsabilidades

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on the customer’s needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Manage multiple customer requests while prioritizing time-sensitive matters.
• Maintain a high standard of internal and external customer service.
• Follow established procedures and directions.
• Maintain strong attention to detail when handling customer information and requests.
• Communicate effectively with customers and internal teams through verbal and written communication.

Conocimientos

Verbal communication

Written communication

Bilingual English

Multitasking

Attention to detail

Listening skills

Explain information clearly

Follow directions

Customer service mindset

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

Experience: 1 to 4 years of relevant work experience

Education: High School Diploma or equivalent

About the Company

Sun West Mortgage Company is seeking a Customer Service Representative to support homeowners and customers throughout their mortgage experience.

About the Role

We are looking for a customer-focused individual who learns quickly, can manage multiple priorities, and can explain information clearly and accurately to homeowners. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle customer questions and concerns professionally.

Responsibilities

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on the customer’s needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Manage multiple customer requests while prioritizing time-sensitive matters.
• Maintain a high standard of internal and external customer service.
• Follow established procedures and directions.
• Maintain strong attention to detail when handling customer information and requests.
• Communicate effectively with customers and internal teams through verbal and written communication.

Qualifications

• High school diploma or equivalent.
• 1 to 4 years of customer service or related experience preferred.
• Bilingual or fluent English required.
• Strong verbal and written communication skills.
• Customer service focused with a professional and helpful approach.
• Strong listening skills and the ability to obtain and understand relevant information.
• Ability to explain information clearly to customers.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail.
• Ability to comprehend and follow directions.Strong PC and Microsoft Office skills.
• Ability to troubleshoot common computer-related issues.

Pay range and compensation package

$19.00 to $25.00 per hour, based on prior work history and experience.

• Health insurance
• Vision insurance
• 401(k) program

Equal Opportunity Statement

Sun West Mortgage Company, Inc. is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, medical condition, or any other factor prohibited by applicable law.