Homebuyer Experience Specialist

Lennar; Naperville (IL); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid parental leave

Education assistance program

Adoption assistance

Generous vacation and holiday leave

Home purchase discounts

Job summary

Lennar is seeking a Homebuyer Concierge to deliver a high-touch, proactive homebuying experience from Purchase through Closing. You will serve as the single contact between Homebuyers and the builder, ensuring satisfaction, accuracy, and seamless communication.

The role involves managing closing schedules, educating buyers on mortgage and closing steps, and coordinating with internal partners to drive on-time closings.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• At least one year of experience supporting a real estate sales team.
• Proven ability to deliver high-quality customer service in a fast-paced, high-volume environment.
• Flexibility to work varying hours, including on-site with homeowners.
• Strong organizational and time-management skills; understand real estate and residential construction processes.
• Ability to assess issues, identify solutions, and manage multiple priorities.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Familiarity with AI-augmented software for documentation and customer journey management.

Responsibilities

• Provide proactive, customer-first contact and warm, consistent updates across channels.
• Educate buyers on mortgage, title, closing journey and construction expectations.
• Conduct regular check-ins to provide progress updates and celebrate milestones through closing.
• Maintain data integrity for all customer interactions and documentation using CRM.
• Generate and execute post-agreement addenda and ensure on-time closings.
• Guide homebuyers to use the Lennar App as the primary hub for their closing journey.
• Coordinate communication between Homebuyers and internal partners (Construction, Mortgage, Title, Sales).
• Independently resolve complex issues including appraisal challenges, loan denials, and scheduling conflicts.
• Participate in weekly backlog meetings to audit home statuses and mitigate delays.

Skills

Customer service

Communication

CRM proficiency

Microsoft Word/Excel

Real estate processes

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

CRM platforms

Job description

Lennar is seeking a Homebuyer Concierge to deliver a high-touch, proactive homebuying experience from Purchase through Closing. You will serve as the single contact between Homebuyers and the builder, ensuring satisfaction, accuracy, and seamless communication.

The role involves managing closing schedules, educating buyers on mortgage and closing steps, and coordinating with internal partners to drive on-time closings.