Homebuyer Experience Concierge

LHI Lennar Homes LLC; Tampa (FL); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Adoption assistance

Employee discounts

Job summary

Lennar is seeking a Homebuyer Concierge to guide buyers through construction and closing after a Purchase Agreement is executed. You will coordinate with Mortgage, Title, Construction, Sales, and Closing teams to ensure a seamless, on-time closing and exceptional customer service.

You will proactively manage backlog, set clear expectations, and keep buyers informed about build status. In-person attendance at community sites is required, with a focus on high-quality, defect-free homes.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Self-motivated with a proactive approach to customer engagement.

Responsibilities

• Serve as the buyer's point of contact from the execution of the Purchase Agreement through construction and closing.
• Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
• Set clear expectations with homebuyers, providing timely updates on build status and addressing questions or concerns.
• Coordinate introductions and meetings between homebuyers and key departments (Mortgage, Title, Construction, Sales, Closing).
• Ensure sales files and documents are complete, compliant, and prepared for closings.
• Track Salesforce Purchase Agreement milestones, including Conditional Loan Approval.
• Schedule Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer.
• Track milestone meetings with Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
• Coordinate document signing to ensure an on-time closing.

Skills

Customer service

Communication

Organization

CRM software

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

Microsoft Office

Job description

Lennar is seeking a Homebuyer Concierge to guide buyers through construction and closing after a Purchase Agreement is executed. You will coordinate with Mortgage, Title, Construction, Sales, and Closing teams to ensure a seamless, on-time closing and exceptional customer service.

You will proactively manage backlog, set clear expectations, and keep buyers informed about build status. In-person attendance at community sites is required, with a focus on high-quality, defect-free homes.