Elite Homebuyer Experience Concierge

Lennar; South Elgin (IL); On-site; USD 25,000 - 44,000; Full time

Job summary

The Homebuyer Concierge (HBC) at Lennar USA delivers a high-touch, proactive homebuying experience from Purchase through Closing, serving as the single point of contact between the Homebuyer and Lennar. This role ensures clear communication, schedules closings, and aligns expectations with Lennar policies to drive satisfaction and a seamless journey.

You will educate buyers on mortgage, title, and construction timelines, maintain data integrity in CRM, and collaborate with Construction,

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• At least one year of experience supporting a real estate sales team preferred.
• Proven ability to deliver high-quality customer service in a fast-paced, high-volume environment.
• Flexibility to work varying hours, including occasional attendance on site with homeowners or off-site events.
• Strong organizational and time-management skills, with ability to communicate effectively and navigate real estate and residential construction processes.
• Ability to assess issues, identify solutions, and manage multiple priorities.
• Proficiency in Microsoft Word, Excel, and CRM platforms.
• Proficiency in using digital communication tools and AI-augmented software to streamline documentation and manage the customer journey.
• Hold or obtain a valid Real Estate License where licensing is required.

Responsibilities

• Act as the primary, customer-first contact; provide warm, consistent updates via multiple channels.
• Educate buyers on mortgage, title, closing journey, and construction expectations.
• Conduct regular check-ins to provide progress updates and celebrate milestones through closing day.

Skills

CRM proficiency

Microsoft Office

Customer service

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

CRM platforms

Lennar App

Job description

The Homebuyer Concierge (HBC) at Lennar USA delivers a high-touch, proactive homebuying experience from Purchase through Closing, serving as the single point of contact between the Homebuyer and Lennar. This role ensures clear communication, schedules closings, and aligns expectations with Lennar policies to drive satisfaction and a seamless journey.

You will educate buyers on mortgage, title, and construction timelines, maintain data integrity in CRM, and collaborate with Construction,