Remote Customer Care Specialist - Warranty & Support

Taylor Morrison; Arizona; Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Matching Contrib.

Vacation & Company Holidays

Tuition Reimbursement

Employee Assistance Program

Job summary

Taylor Morrison is seeking a Customer Care Specialist to support internal warranty teams and homeowners remotely in Arizona. You will handle inquiries via phone, email, chat, and SMS, create service tickets, and follow up on outstanding issues.

The role emphasizes Love the Customer culture and cross-functional collaboration. Responsibilities include generating Power BI reports, maintaining records, and assisting warranty outreach while upholding policy and service standards in a fast-paced

Qualifications

• High school diploma or GED required.
• Experience in customer service required.
• Experience within homebuilding warranty department preferred.
• Type 40-50 wpm.
• Friendly and calm; team player with urgency.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle inbound customer inquiries via phone, email, chatbot, SMS, and internet chat.
• Proactively return calls and conduct outbound communication to gather feedback and follow up.
• Execute outbound calls for Love Connection program and survey collection.
• Create warranty service tickets from webform submissions and other channels.
• Assist and encourage warranty requests through the Customer Portal.
• Record, distribute, and manage customer escalations by division in SharePoint.
• Collaborate with Customer Experience Managers and cross-functional teams.
• Generate and distribute Power BI reports for survey outreach.
• Work with divisional warranty leadership to ensure impactful support.
• Operate across CRM systems, Telephony, Surveys, and internal tools.
• Maintain understanding of company policies and departmental strategies.
• Perform other duties as assigned.

Skills

Customer service experience

Strong communication

Typing 40-50 wpm

Microsoft Office proficiency

Team player with urgency

Education

High school diploma or GED

Tools

CRM systems

Telephony

Surveys software

SharePoint

Job description

Taylor Morrison is seeking a Customer Care Specialist to support internal warranty teams and homeowners remotely in Arizona. You will handle inquiries via phone, email, chat, and SMS, create service tickets, and follow up on outstanding issues.

The role emphasizes Love the Customer culture and cross-functional collaboration. Responsibilities include generating Power BI reports, maintaining records, and assisting warranty outreach while upholding policy and service standards in a fast-paced