Home Shopping Ops Lead - Fulfillment Excellence

Albertsons Companies; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Time off & 401k options

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support customer satisfaction while driving digital sales growth. This role demands hands-on leadership in a fast-paced store environment and a focus on teamwork and operational excellence.

You will manage scheduling, inventory coordination, and staff development, while leveraging technology to optimize order processing and customer experience

Qualifications

• Strong customer-service focus with excellent communication skills.
• Proven ability to train, coach, and develop associates.
• Excellent organization, time management, and problem-solving abilities.
• Ability to manage a fast-paced, high-volume environment.

Responsibilities

• Oversee daily Home Shopping Department operations and ensure timely, accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.

Skills

Customer service

People management

Organization

Problem solving

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support customer satisfaction while driving digital sales growth. This role demands hands-on leadership in a fast-paced store environment and a focus on teamwork and operational excellence.

You will manage scheduling, inventory coordination, and staff development, while leveraging technology to optimize order processing and customer experience