Home Shopping Operations Manager | Fast, Accurate Fulfillment

Safeway; Sweet Home (OR); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health and 401k benefits

Paid time off

Career growth & training

Inclusive work environment

Job summary

Albertsons Companies (Safeway) is seeking a Home Shopping Department Manager in Sweet Home, Oregon to lead daily fulfillment operations and drive digital sales growth. You will manage pick-up/delivery experiences, coach a team, and partner with leadership to optimize inventory and staffing.

The role requires strong customer-service focus, people leadership, and the ability to manage a fast-paced, high-volume environment while upholding safety and quality standards.

Qualifications

• Customer-service focus with strong communication.
• Proven people-management and coaching abilities.
• Excellent organizational and time-management skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Experience in retail/e‑commerce/home shopping operations is a plus.

Responsibilities

• Oversee daily Home Shopping operations, ensuring timely and accurate order fulfillment.
• Deliver a top-notch pick-up and delivery experience; handle customer concerns professionally.
• Coordinate end-to-end fulfillment: picking, staging, dispensing, delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs: order accuracy, pick rates, on-time completion, labor efficiency, customer satisfaction.
• Create and manage schedules aligned with order volume and productivity goals.
• Collaborate with department leaders to address inventory availability and out-of-stocks.
• Hire, train, coach, and develop Home Shopping associates; foster a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer-service

People management

Organization

Fast-paced environment

Job description

Albertsons Companies (Safeway) is seeking a Home Shopping Department Manager in Sweet Home, Oregon to lead daily fulfillment operations and drive digital sales growth. You will manage pick-up/delivery experiences, coach a team, and partner with leadership to optimize inventory and staffing.

The role requires strong customer-service focus, people leadership, and the ability to manage a fast-paced, high-volume environment while upholding safety and quality standards.