Home Shopping Fulfillment Leader

Safeway; Sandy (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well‑being (Med/D

Time off (vacation, holidays, sick pay

Career growth and training

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations for our home shopping service in Sandy, Oregon. You will oversee order picking, staging, dispensing and delivery coordination, while supporting a fast-paced, customer-focused team to ensure accuracy and on-time completion.

The role emphasizes strong leadership, staff training, and adherence to food safety and company standards.

Qualifications

• Experience in retail or e-commerce fulfillment operations.
• Ability to lead and develop a team in a fast-paced environment.
• Flexible availability including weekends and holidays; travel none.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment.
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service

People management

Organization

Time management

Problem solving

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations for our home shopping service in Sandy, Oregon. You will oversee order picking, staging, dispensing and delivery coordination, while supporting a fast-paced, customer-focused team to ensure accuracy and on-time completion.

The role emphasizes strong leadership, staff training, and adherence to food safety and company standards.