Home Shopping Department Manager | Flexible Hours

Albertsons Companies; Yarmouth (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being (benef

Time off (vacation, holidays, sick pay

Leadership development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and drive digital sales growth. You will guide a team focused on customer service, operational efficiency, and store-wide collaboration in a fast-paced environment.

Responsibilities include overseeing order fulfillment, picking, staging, delivery coordination where applicable, and leveraging handheld technology to optimize performance.

Qualifications

• Strong customer-service focus and communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Skills

Customer service

People management

Organization

Time management

Problem solving

Fast-paced environment

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and drive digital sales growth. You will guide a team focused on customer service, operational efficiency, and store-wide collaboration in a fast-paced environment.

Responsibilities include overseeing order fulfillment, picking, staging, delivery coordination where applicable, and leveraging handheld technology to optimize performance.