Home Security Technician – Service & Install Smart Solutions

ADT Security Services; Atlanta, Northern (GA, KY); Hybrid; USD 24,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician to install, troubleshoot and program security and site automation solutions at customer locations. You will work directly with homeowners and businesses, delivering responsive service and expert guidance on protection systems.

Qualified candidates bring service experience, technical aptitude, and a customer-driven mindset. A valid driver’s license is required; a high school diploma or equivalent is expected.

Qualifications

• Service experience is required.
• Technical aptitude and problem-solving abilities are essential.
• Strong verbal communication skills are necessary.
• Customer-focused mindset and willingness to help customers.
• Ability to thrive in uncertain situations and adapt to changing needs.
• Valid driver’s license is required.
• High school diploma or equivalent is expected.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Verbal communication

Customer-focused mindset

Adaptability

Valid driver's license

High School diploma

Education

High School degree or the equivalent

Job description

ADT Security Services is seeking a Residential Service Technician to install, troubleshoot and program security and site automation solutions at customer locations. You will work directly with homeowners and businesses, delivering responsive service and expert guidance on protection systems.

Qualified candidates bring service experience, technical aptitude, and a customer-driven mindset. A valid driver’s license is required; a high school diploma or equivalent is expected.