Residential Customer Care Specialist

Guardian-Protection-; Marshall Township (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Gym membership on-site

Discounted cafeteria

Job summary

Guardian Protection is seeking a Customer Care Specialist to serve as the friendly, knowledgeable voice for customers using security systems and smart home technology.

You will handle inbound calls related to monitoring, billing, and account inquiries, and deliver compassionate service while promoting product solutions. This role emphasizes empathy, problem solving, and clear communication to build lasting customer relationships.

Qualifications

• High school diploma required.
• Patience, empathy, and active listening are essential.
• Ability to explain security products clearly to customers.

Responsibilities

• Handle inbound calls about alarm monitoring, home automation, billing, and account inquiries.
• Deliver caring and knowledgeable experiences to retain customers.
• Assist with basic product support and upsell products/services.
• Build strong relationships through proactive outreach to maximize product benefit.

Skills

Patience & empathy

Problem-solving

Strong communication

Tech-savvy

Multitasking

Customer service experience

Education

High school diploma

Job description

Are you passionate about helping people and making a real impact? With the rising demand for smart home security, Guardian is expanding – and looking for caring, driven individuals to join our team.We’re not just a security company, we are a team of protectors, innovators, and problem-solvers. At Guardian Protection, we believe safety is personal. That’s why we deliver smart technology backed by people who care. From homes to businesses, we help customers feel secure, supported, and empowered. We do what we do because of one simple truth: Life is better when it’s safe.Why You’ll Love Working Here:Competitive hourly wage with discounted services and PerkSpot benefits.Day one benefits: Medical, dental, vision, 401K and more.Generous paid time-off plus ten additional paid holidays.Free on-site gym membership and a discounted cafeteria.Continuous training that sets you up for success—and advancement.An amazing culture that values growth, teamwork, and integrity.What You’ll Do:As a Customer Care Specialist, you’ll be the friendly, knowledgeable voice of Guardian – helping customers get the most out of their security systems and smart home technology.Handle inbound calls related to alarm monitoring, home automation, billing, and account inquiries.Deliver caring, compassionate, and knowledgeable experiences that retain delighted customers.Perform basic product support.Promote and upsell products and services to existing customers.Build excellent client relationships by placing proactive calls to help customers achieve the most benefit from our products and services.What We’re Looking For:Ability to demonstrate patience and genuine compassion.A knack for solving problems and making people feel heard.Comfort with technology and multitasking across systems.Effective communication skills—clear, kind, and confident.A high school diploma.Ability to pass a background check and drug screen.Call center experience is a plus but not required – If you’ve got great customer service skills and experience, we want to hear your story!Ready to Make a Difference?Who We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.