Home Improvement Customer Care Specialist

Lowe's; Cape Girardeau (MO); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Company 401(k) match

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Customer Service Associate role offers opportunities to greet customers, help them locate products, and ensure a smooth shopping experience. You’ll interact with customers daily, support multiple departments, and assist with merchandise handling and checkout.

Strong communication and basic math skills are valued, with potential for advancement and benefits. The position supports various departments and emphasizes teamwork, safety, and customer care in a bustling home improvement

Qualifications

• 6 months experience using a computer to input, access, modify or output information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Tools

Computer

Smartphones/Tablets

Job description

Lowe’s Customer Service Associate role offers opportunities to greet customers, help them locate products, and ensure a smooth shopping experience. You’ll interact with customers daily, support multiple departments, and assist with merchandise handling and checkout.

Strong communication and basic math skills are valued, with potential for advancement and benefits. The position supports various departments and emphasizes teamwork, safety, and customer care in a bustling home improvement